Your trust matters more to us than any single sale. If something isn’t right, we’ll make it right.
What Can Be Returned
You may request a return within [72 hours] of delivery if:
- You received the wrong product (different item, brand, or strength than ordered)
- The product arrived damaged or broken
- The product is expired or has less than [3 months] of shelf life remaining
- The product seal or packaging is tampered
What Cannot Be Returned
For safety and regulatory reasons, we cannot accept returns of:
- Medicines that have been opened, used, or had their seal broken by the customer
- Temperature-sensitive items (insulin, vaccines, injections) once delivered in good condition
- Products returned after the [72-hour] window
- Items damaged due to mishandling after delivery
How to Request a Return
- Call [HOTLINE NUMBER] or email [SUPPORT EMAIL] within [72 hours] of delivery.
- Share your order number and a photo of the product/issue.
- Our team will verify and arrange a free pickup from your address.
Refunds
- Once the returned item passes our quality check, refunds are processed within [7 working days].
- Refunds go back to your original payment method (bKash/Nagad/Rocket/card). Cash-on-delivery orders are refunded via bKash/Nagad to your registered number.
- If you prefer, you can take the refund as store credit and use it on your next order instantly.
Order Cancellation
- You can cancel an order free of charge any time before it is dispatched — from My Account or by calling us.
- Once dispatched, the order can be refused at the door; prepaid amounts are refunded minus the delivery charge.
