Last updated: 10-08-2026
PharmaDesh (“we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using pharmadesh.com, you agree to this policy.
1. Information We Collect
- Account & order details: name, phone number, email, delivery address, order history.
- Health information: prescriptions you upload and medicines you order. We treat this as sensitive data.
- Payment information: processed by secure third-party gateways (bKash, Nagad, Rocket, card processors). We do not store card numbers.
- Technical data: device type, browser, IP address, and cookies that help the site function and improve.
2. How We Use Your Information
- To process, verify, and deliver your orders
- To have our pharmacists review prescriptions as required by law
- To send order updates via SMS, phone, or email
- To provide customer support and handle returns
- To send offers and health tips — only if you opt in, and you can unsubscribe anytime
- To improve our website, products, and services
3. What We Never Do
- We never sell your personal or health data.
- We never share your prescription or purchase history with advertisers.
- We never send marketing messages without your consent.
4. Sharing With Third Parties
We share only what’s necessary with: delivery partners (name, address, phone), payment gateways (transaction data), and government/regulatory authorities when legally required (e.g., DGDA compliance).
5. Data Security
We use encryption (SSL), access controls, and secure servers. Prescription data is accessible only to authorized pharmacy staff.
6. Data Retention
We keep order and prescription records as long as required by pharmacy regulations and tax law in Bangladesh, after which they are securely deleted.
7. Your Rights
You can request a copy of your data, correct inaccurate details, delete your account, or opt out of marketing at any time by contacting support@pharmadesh.com.
8. Cookies
We use cookies to keep your cart, remember your login, and understand site usage. You can disable cookies in your browser, though some features may not work.
9. Changes to This Policy
We may update this policy from time to time. Significant changes will be announced on the website.
Questions? Email support@pharmadesh.com or call [HOTLINE NUMBER].
